The purpose of this project was to revamp Tan Tock Seng Hospital’s (TTSH) main website. The main task was to conceptualize and design a new and revitalized look and feel for the website as well as provide better content structure. The objective was to be able to provide patients and visitors with a simple way to obtain information and get care.
This website had to be easy for the users to navigate, the information readily accessible and informative. With new added features like Find Care and Patient Guide, information on Clinics, Doctors and Healthcare solutions was made available to allow people to find the best solutions/ services for their medical needs.
Find Care is the key feature of this development and will resolve any problem that relates to information search difficulties. The idea was to link information related to specific search parameters and present the information succinctly to the user. For example, when a user searches for a particular doctor, information such as his clinic and the field of his expertise would be presented. This will provide users with a convenient one-stop source on all information regarding their search.
A Information Architecture (IA) drive was conducted during the Project Development phase to re-structure the content and derive a taxonomy dictionary to tag all TTSH’s content.
To find out more about Information Architecture (IA) and Usability Engineering (UE), click here.